Deskside Support

On-site and remote support solutions

Your people are the backbone of your organization and supporting them is key to ensuring daily operations run smoothly and productively. For certain organizations such as stock trading firms, hedge funds and other financial services institution, supporting key personnel in real time such as brokers and desk traders is not just a priority but absolutely critical to how the business at its core works; seconds can make the difference between success and failure. We have years of extensive knowledge and experience in supporting power users in such demanding environments, tackling day-to-day issues, staging new system rollouts and providing full end-to-end support for client side devices. In addition, we specialize in installing, configuring and supporting custom workstations – custom PC hardware, display configurations, vendor specific peripherals, human interface devices and anything else needed to provide a user with the tools and features they need to work at their best.

  • Windows and Linux workstation support.
  • Support with Bloomberg terminals and hardware.
  • Remote and disaster recovery workstation and connectivity solutions.
  • Workstation hardware lifecycle management, troubleshooting and component upgrades.
  • Workstation hardware and software inventory management.
  • Endpoint security solutions, workstation security patching and compliance policy enforcement.